Statutory cancellation policy
1. Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.
You can exercise your revocation by informing us of your decision to revoke this contract by means of a clear statement (e.g. a letter sent by post, fax or email). You can use the attached sample withdrawal form, but this is not mandatory.
Model withdrawal form
The declaration of cancellation should be sent to:
Firtech online shop
Dimitriou Glinou 29
Fax: 00302310325520 (landline)
Telephone: +49 15779154286 (landline)
To meet the cancellation deadline, it is sufficient for you to send the notification that you are exercising your right of cancellation.
2. Consequences of cancellation
If you withdraw from this contract, we will have all payments that we have received from you, including delivery costs (with the exception of costs that result from the fact that you have chosen a different type of delivery than the cheapest standard delivery we offer ), to be repaid immediately and at the latest fourteen days from the day on which we have received notification of your cancellation of this contract or the matter. For this repayment, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.
We can refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send off the goods before the period of fourteen days has expired. We bear the cost of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling that is not necessary for checking the nature, properties and functionality of the goods.
3. Note on exceptions
The right of withdrawal does not exist for contracts for the delivery of goods that are not prefabricated and whose manufacture is based on an individual selection or determination by the consumer or that are clearly tailored to the personal needs of the consumer.