Like most sites on the Internet, www.firtech.gr uses cookies to access certain information each time you browse a web browser in our store. Without the use of cookies you can not order from www.firtech.gr, as the same stands for all online stores. At the same time cookies allow us to offer you important services such as: order status, personal settings, store items in your cart or reminder list between your two visits, and more.

Cookies is what allow you to leave products in your cart during your various visits to our store. Our shopping cart works in conjunction with it and therefore you will not be able to complete your online shopping if you have disabled cookies in your browser. Please note that the cookies used by www.firtech.gr are completely safe.

Third-party vendors, including Google, may display Firtech Nanotechnologies ads on various websites online.

Third-party vendors (including Google) may use cookies to update, optimize, and display ads based on a prior user visit to the Firtech Nanotechnologies website.

Firtech Nanotechnologies may also use cookies from a previous visit to its Remarketing website.

Users can opt out of such use of cookies by Google, here

As a visitor you can browse our online store without giving us any personal information. If you would like to sign up as a member of our store and create an account in order to automatically activate the corresponding member services (trading, order tracking, competitions, newsletters, etc.), we will ask your full name and email address, as well as a username and password, which you will use to log in to your account each time.

Additional personal data will be required in case you wish to place an order or simply be informed of new products and services in order to facilitate the communication of the company with you.

A prerequisite for making a purchase on www.firtech.gr is your disclosure of some information / personal information about the online transaction process.

When you make an order, in order to be successfully completed and delivered to you, we will ask you for your full name, home address and address to which the desired products (if different from the first) will be shipped, your home phone number (or any other phone you want to use for your convenience), your e-mail address, etc. If you choose to pay by credit card you will need to fill in the details in the appropriate fields and in the case of invoice you will be asked for the name of the business, your TIN number and address.

In addition, you may be prompted to enable cookies. We only ask for as much information as we need in order for you to enjoy consistent delivery of the products that you order, secure payment of your order, and personalized service based on your needs and preferences. Powerpharm EU is the manager and recipient of all orders and is responsible for the collection in any way, based in Thessaloniki on 29 Glinou Street in Charilaou.

Statutory cancellation policy

1. Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.

You can exercise your revocation by informing us of your decision to revoke this contract by means of a clear statement (e.g. a letter sent by post, fax or email). You can use the attached sample withdrawal form, but this is not mandatory.

Model withdrawal form

The declaration of cancellation should be sent to:

Firtech online shop
Dimitriou Glinou 29
54249, Thessaloniki

Fax: 00302310325520 (landline)
Email: sales@physiopharma.de
Telephone: +49 15779154286 (landline)

To meet the cancellation deadline, it is sufficient for you to send the notification that you are exercising your right of cancellation.

2. Consequences of cancellation

If you withdraw from this contract, we will have all payments that we have received from you, including delivery costs (with the exception of costs that result from the fact that you have chosen a different type of delivery than the cheapest standard delivery we offer ), to be repaid immediately and at the latest fourteen days from the day on which we have received notification of your cancellation of this contract or the matter. For this repayment, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.

We can refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send off the goods before the period of fourteen days has expired. We bear the cost of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling that is not necessary for checking the nature, properties and functionality of the goods.

3. Note on exceptions

The right of withdrawal does not exist for contracts for the delivery of goods that are not prefabricated and whose manufacture is based on an individual selection or determination by the consumer or that are clearly tailored to the personal needs of the consumer.

Firtech Private Company
Firtech Deutschland
54249 Thessaloniki

Telephone: +49 15779154286 (landline)
Fax: 00302310325520 (landline)
E-Mail: sales@physiopharma.de

The Company collects and processes this information for its own benefit and in strict compliance with the principles of personal data protection provided for by applicable laws and international conventions, it will not use any advertising, without your prior written approval, for advertising purposes or other reasons. Www.firtech.gr expressly declares that it does not in any way disclose, publicize, sell, exchange any or all of the personal information and information you entrust to us (Article 11 of Law 2472/1997).
www.firtech.gr is bound by law and is obliged to safely observe and protect the personal data of each customer and registered member using the company’s online store. In no event will your personal data be used or processed by any third party, natural or legal, for spam or to send you promotional material that you have not requested. In addition, under no circumstances will your personal information be given to other companies without your permission. Even sharing your information with a third party can greatly benefit your purchases, only after your approval.

All information on every order and personal information of each member of www.firtech.gr is confidential coded so that it cannot be used by third parties.

The personal data of the members of www.firtech.gr are stored, used and processed solely by the company, in order to better serve them in relation to electronic transactions. We therefore use the data you have entrusted to us so that we can offer you a unique shopping experience in a number of ways:

To register as a member at www.firtech.gr. As a member you have access to old and current orders in order to check their status, you can keep a list of products you want to buy in the future, product basket, personal settings etc.

To deliver instant order to your order place online.

In order for you to confirm and check your orders.

To be able to email you about e-shop news, special offers and product updates.

Your personal information may be extremely publicly disclosed by the company, always following the statutory procedure when required by a Public Authority, court, etc.

The company only uses seamless statistical data (browser type, geographical area, etc.) in order to continuously improve its online store, and in general to get to know its visitors better.

As a registered member of www.firtech.gr you have the right of access at any time to any information you have entrusted to us (access right, Article 12 of Law 2472/1997). If there is a reason, you may change the personal information you have provided to us and may restrict or cancel the use of any of these information by logging in using your username and password by accessing your account information. In general you can raise any objections to the processing of your personal data (right of appeal, Article 13 of Law 2472/1997).

You can order either through our site or our call center. In any case, your order will be verified by telephone. For any clarification you can contact +0030 2311 300400.

Dear Mr/Mrs,

For your convenience and secure transactions we have provided the following payment methods.

  1. Paypal
    Pay quickly and simply through our paypal strategic partner.
  2. Bank Transfer
    The customer pays the money by bank transfer and then receives the products, the transfer data can be viewed by the buyer automatically when the purchase is processed
  3. VivaWallet Payment
    Pay quickly and simply through Viva Wallet.

For any clarification or information feel free to contact us at (+49) 15779154286 or (+30) 2311 300400.

Payments through our site using credit or debit card are made securely either through paypal or through the secure credit card debit environment of Viva Wallet. Credit card numbers and records are not kept by our company for security reasons, nor is the information visible to us as charges are made through paypal, Viva Wallet respectively.

All of our products are delivered to the desired location. The goods will either be delivered by courier or by picking them up from your courier office in case you do not want to be disturbed at your place of work or at your home.

The shipping costs are € 5.00

Delivery time in the city (2 days)

Delivery time in other places in Greece (3 days)

Our products are shipped within 5 business days to any EU country and within 8 business days to any other destination. A copy of the travel accompanying coupon will be sent to your mobile or email so that you can keep up-to-date on the progress of the shipment. Please note that in countries outside the European Union you may need to contact your customs office.

Shipping costs 10,00 €

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